Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

"Company," "we," "us," "our" refers to Paragon Partners, a business consulting firm operating in Hong Kong.

"Client," "you," "your" refers to any individual or organisation that engages our services or uses our website.

"Services" refers to the business consulting services we provide, including quality management consultation, process documentation services, and compliance framework advisory.

"Agreement" refers to these Terms and Conditions together with any service proposals, engagement letters, or other written agreements between us.

2. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services.

If you are entering into this Agreement on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

3. Description of Services

Paragon Partners provides professional business consulting services in Hong Kong, including:

Quality Management Consultation: Assessment and improvement of quality management systems, process controls, and operational procedures.

Process Documentation Services: Development of operational procedures, workflow specifications, and training materials.

Compliance Framework Advisory: Guidance on regulatory compliance, gap analysis, and implementation support.

The specific scope, deliverables, and timeline for each engagement will be detailed in a separate service proposal or engagement letter.

4. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

Provide accurate and complete information as reasonably required for the engagement.

Designate appropriate personnel to work with our consultants and make timely decisions.

Provide reasonable access to relevant documents, systems, and facilities as needed.

Review and provide feedback on deliverables within agreed timeframes.

Ensure that any information provided does not infringe on third-party rights or violate applicable laws.

5. Fees and Payment

Our fees for services will be set out in a written proposal or engagement letter. Unless otherwise agreed, the following payment terms apply:

All fees are quoted in Hong Kong Dollars (HKD) and are exclusive of any applicable taxes.

Payment is due within 30 days of invoice date unless otherwise specified in writing.

Late payments may incur interest at a rate of 2% per month on the outstanding balance.

We reserve the right to suspend services if payment is more than 30 days overdue.

6. Intellectual Property

Our Intellectual Property: All methodologies, frameworks, templates, and tools developed by Paragon Partners remain our intellectual property. You receive a non-exclusive, non-transferable licence to use deliverables specifically created for your engagement for your internal business purposes.

Client Materials: You retain ownership of all materials, data, and information you provide to us. You grant us a limited licence to use such materials solely for the purpose of delivering the agreed services.

Restrictions: You may not reproduce, distribute, or create derivative works from our intellectual property without our prior written consent.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement. This obligation shall survive the termination of our business relationship for a period of five years.

Confidential information does not include information that is publicly available, independently developed, or rightfully received from third parties without confidentiality restrictions.

8. Disclaimers

Our consulting services are provided on an advisory basis. While we strive to provide high-quality advice and deliverables:

We do not warrant that our recommendations will achieve any specific business outcomes.

Implementation of our recommendations is at your discretion and risk.

Our advice is based on the information available to us and may not account for all relevant factors.

We are not liable for decisions made by your organisation based on our advice.

9. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claims arising from or related to our services shall not exceed the fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, business interruption, or loss of data.

These limitations apply regardless of the legal theory on which the claim is based.

10. Indemnification

You agree to indemnify and hold harmless Paragon Partners, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable laws, your infringement of third-party rights, or your negligent or wrongful acts.

11. Termination

Either party may terminate an engagement by providing 30 days written notice to the other party.

We may terminate immediately if you fail to make payment when due, breach any material term of this Agreement, or engage in conduct that could damage our reputation.

Upon termination, you shall pay for all services rendered up to the termination date.

Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

12. Dispute Resolution

In the event of any dispute arising from or related to these Terms or our services, the parties shall first attempt to resolve the matter through good faith negotiations.

If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to mediation administered by the Hong Kong Mediation Centre.

If mediation is unsuccessful, the dispute shall be resolved by arbitration in accordance with the Hong Kong International Arbitration Centre Administered Arbitration Rules.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The parties submit to the exclusive jurisdiction of the courts of Hong Kong for any legal proceedings arising from these Terms.

14. General Provisions

Entire Agreement: These Terms, together with any engagement letters or proposals, constitute the entire agreement between the parties regarding the subject matter hereof.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: No waiver of any provision shall be effective unless in writing and signed by the waiving party.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: